EEX 9.2: Receipt Required Functionality Behaves Inconsistently and Incorrectly When Using Receipt Split and Foreign Currency (Doc ID 2937607.1)

Last updated on MARCH 26, 2023

Applies to:

Symptoms

Various problems have been identified with the Receipt Required functionality when using Receipt Split, and Foreign Currency in the logic. The below points were observed:

  1) The 'Receipt Missing' button/link is hidden for the Expense Report Line flagged in error due to missing attachment, being original line, when using foreign currency and amount is greater than Exception, but less than General Rule
  2) The 'Receipt Missing' button/link is displayed for a Expense Report Line generated by Receipt Split, while its amount is lower than the minimum (General or Exception rules), when using foreign currency
  3) New Expense Report Lines manually added get the 'Exception Comments' icon bubble on Lines that should not, and this icon/bubble appears and disappears at every SAVE performed on the transaction
  4) Such online manually added Expense Report Lines also have the No Receipt toggle/slide bar grayed out on and off at each SAVE button click

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as a System Administrator
    2.- Navigate to: Set Up Financials/Supply Chain > Install > Installation Options > Expenses
    3.- Define the following criteria on the 'Receipts Configuration' section
         a) Option = Attachments Only
         b) Attachment Location = Header and Line
    4.- Navigate to: Set Up Financials/Supply Chain > Business Unit Related > Expenses > Expenses Definition
    5.- Open GL Business Unit US001
    6.- Go to the Receipts Required tab, and define the below settings:
         - Receipt Required = Always
         - Minimum Receipt Amount = 60.00 USD
         - Enforce Receipt = Y
         - Header Receipt for All Lines = N
         - Comments Required = Y
         - No Receipt Reason = (Blank)
         - In the Exceptions section:
              - Expense Type = Automobile Rental, and Courier Service
              - Payment Type = Cash
              - Receipt Required = Always
              - Minimum Receipt Amount = 15.00 USD
              - Enforce Receipt = N
              - Comments Required = Y
    7.- Navigate to: Travel and Expenses > Manage Employee Information > Update Employee Detail
    8.- Open the Expenses Profile from Employee ID KU0021
    9.- Go to the Organizational Data tab, and ensure the GL Unit is US001
    10.- Go to the User Defaults tab, and ensure that the 'Receipts Not Required' check-box is not selected
    11.- Log into the FSCM Online Application as an Expenses User
    12.- Go to the Employee Self Service Fluid Homepage
    13.- Click on the Expenses Tile
    14.- Click on the Create Expense Report Tile
    15.- Enter the needed values at the Expense Report Header level (Business Purpose, Description, Default Location)
    16.- Select the Expense Report Action of 'Add Expense Lines'
    17.- The system loads the Fluid Expense Entry page with almost all fields in blank
    18.- Manually add Expense Report Line Number 1 with the below values:
         a) Expense Type = Automobile Rental
         b) Payment Method = Cash
         c) Amount = 300.00
         d) Currency Code = HKD
         e) Expense Location = Hong Kong
    19.- Save the changes
    20.- Click on the Receipt Split button
    21.- Add a second row with the below values:
         a) Expense Type = Courier Service
         b) Amount = 20.00
         c) Currency Code = HKD
    22.- On the original Automobile Rental row, modify the Amount from 300.00 HKD to 280.00 HKD to balance the total amount
    23.- Click on DONE button, and then ocne again
    24.- PROBLEM #1: The original Expense Report Line is flagged for Receipt being missing, but the Exception Comments Receipt Missing section/button is not viewable
    25.- PROBLEM #2: Go to the second Expense Report Line generated by Receipt Split for an Amount of 20.00 HKD, and confirm that although the Amount is lower than the requirements (Exceptions and General Rule), the Exception Comments bubble icon is displayed, along with the Exception Comments and Receipt Missing section/button
    26.- Manually add a third Expense Report Line with the below values:
         a) Expense Type = Supplies   (Not defined under Exceptions, so General Rule may apply)
         b) Payment Method = Cash
         c) Amount = 5.00
         d) Currency Code = USD
         e) Expense Location = New York
    27.- PROBLEM #3: The Exception Comments bubble icon is displayed on the left hand side panel for this line, and at every click on SAVE button, it disappears, and re-appears
    28.- Manually add a fourth Expense Report Line with the below values:
         a) Expense Type = Groceries   (Not defined under Exceptions, so General Rule may apply)
         b) Payment Method = Cash
         c) Amount = 300.00
         d) Currency Code = HKD
    29.- Save the changes
    30.- PROBLEM #4: The Expense Report Line No Receipt toggle/slide bar is set to YES, and grayed out, while the amount in foreign currency is less than the General Rule Minimum Amount Receipt in Base Currency. This field grays, and un-grays at each click on Save button.

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

The Users are getting confused with the displays of Receipt Required sections where they should not, while missing where they would be needed. That the SAVE logic grays/un-grays, as well as hides/displays certain fields when no other change has been performed is also confusing. This delays the data entry tasks on Expense Report creation.

The system should have all proper validations and logic to ensure that the Receipt Required functionality works as per expected on all scenarios using Foreign Currency, and Receipt Split feature.

Changes

Cause

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