EEX 9.2: Expense Report Line Still Flagged As Missing Required Receipt Error Even After Needed Attachment Has Been Uploaded at the Header Level (Doc ID 2938110.1)

Last updated on SEPTEMBER 25, 2023

Applies to:

Symptoms

It has been detected than once all required attachment files have been uploaded at the Fluid Expense Report Header level, and the Header Attachment toggle/slide bar has been set to YES, the automatic save in the system is still not updating the Expense Report Lines flagged with missing receipts. The User is forced to manually save the transaction a second time to ensure the flagging of the line is cleared up.

Even with that done though, the Expense Report Line still has the field No Receipt defaulted to YES, which is incorrect.

This happens when the Expenses Installation Options have been set for Header Attachments only, and at the Expenses Business Unit Definition level, the system has been configured so that Receipts are required always on all Expenses over 0.00 USD, and that it should be enforced, with the 'Header Receipt for All Lines' also selected.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as a System Administrator
    2.- Navigate to: Set Up Financials/Supply Chain > Install > Installation Options > Expenses
    3.- Define the following criteria on the 'Receipts Configuration' section
         a) Option = Attachments Only
         b) Attachment Location = Header Level
    4.- Navigate to: Set Up Financials/Supply Chain > Business Unit Related > Expenses > Expenses Definition
    5.- Open GL Business Unit US001
    6.- Go to the Receipts Required tab, and define the below settings:
         - Receipt Required = Always
         - Minimum Receipt Amount = 0.00 USD
         - Enforce Receipt = Y
         - Header Receipt for All Lines = Y
         - Comments Required = Y
         - No Receipt Reason = (Blank)
    7.- Navigate to: Travel and Expenses > Manage Employee Information > Update Employee Detail
    8.- Open the Expenses Profile from Employee ID KU0021
    9.- Go to the Organizational Data tab, and ensure the GL Unit is US001
    10.- Go to the User Defaults tab, and ensure that the 'Receipts Not Required' check-box is not selected
    11.- Log into the FSCM Online Application as an Expenses User
    12.- Go to the Employee Self Service Fluid Homepage
    13.- Click on the Expenses Tile
    14.- Click on the Create Expense Report Tile
    15.- Enter the needed values at the Expense Report Header level (Business Purpose, Description, Default Location)
    16.- Select the Expense Report Action of 'Add Expense Lines'
    17.- Enter all the Expense Report Line details, for any given Expense Type, and an Expense Amount of 75.00 USD
    18.- Save the transaction
    19.- The system flags the Expense Report Line in error stating the Receipt is missing
    20.- Click on the Update Header Details icon
    21.- Once at the Expense Report Header page, click on the Attach Receipt button/link
    22.- Click on Add Attachment button, select a file, upload it, and provide a description
    23.- Back at the Attachments page, select YES into the Header Attachment toggle/slide bar, and click on DONE button
    24.- Confirm that the system performs an auto-save of the changes at the transaction overall level
    25.- Click on Update Details button
    26.- PROBLEM: At the Fluid Expense Entry page...
         a) The Expense Report Line is still flagged in Error due to missing receipt, with a full message displayed
         b) The No Receipt toggle/slide bar is still defaulted to YES
         c) The Exception Comments section is still present, with the Receipt Missing button/link displayed
    27.- Click on the SAVE button to force a second save
    28.- This time around, the Error Message flagging the Expense Report Line is cleared up
    29.- PROBLEM: Confirm that the No Receipt toggle/slide bar is grayed out, and still displaying a YES value

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

Changes

Cause

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