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PO Dispatch Creates Email With the Purchase Order Not in the Recipient's Language (Doc ID 2939046.1)

Last updated on SEPTEMBER 23, 2024

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

There is a language issue when on the PO Dispatch Run Control page, Recipient's Language is selected and the POXMLP process is run.

The PO document attached in the email is in English and not the Receipt's Language (DUTCH)

The issue can be reproduced at will with the following steps:

1. Login in English (Multilanguage database)

Setup

2. Installation Option – Purchasing. Enable XML Publisher checked. Navigation: Menu > Setup Financials/Supply Chain < Install < Installation Options
3. Service Operations Active. Navigation: Menu > PeopleTools > Integration Broker > Integration setup > Service Operation Definitions
4. Queue Definitions 'Run'. Navigation: Menu > PeopleTools > Integration Broker > Integration setup > Queue Definitions
5. Setup File Extension/location setup for 'EMA' (email). Navigation: Menu > Setup Financials/Supply Chain > Common Definitions > File Locations and Images > Setup File Extensions/Locations
6. Dispatch Method for BU =’NLD01’. Transmit Change order checked. Navigation: Menu > Setup Financials/Supply Chain > Common Definitions > File Locations and Images > Setup File Extensions/Locations
7. Supplier Setup. At Address tab. Add supplier email and go to Location tab, hyperlink : Payable, section : Supplier Type Options. Preferred Language : ‘DUT’. Navigation: Menu > Suppliers > Supplier Information > Add/Update > Add/Update Supplier.


Replication Steps

8. Create PO for BU ‘NLD01’. Dispatch Method = ‘Email’. Navigation: Purchasing > Purchase Orders > Add/Update POs
9. Dispatch PO. Recipient’s Language checked. Select Process POXMLP to process. Navigation: Purchasing > Purchase Orders > Dispatch POs
10. Go to email. Open PO dispatch document attached. Email document attached in English.

NOTE: In the Steps above, user details / customer name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Product name test environment). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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