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E-PTF: When Executing a Script the Script Fails on the File.Downoad Step with an Error: Fatal error trying synchronization, not possible to access to the hooked browser. (Doc ID 2940364.1)

Last updated on JUNE 30, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.59 and later
Information in this document applies to any platform.


While executing a PTF script, step does not execute as expected.
When trying to download a file from the PeopleSoft page, it tries to save the file on the local machine but does not save it. It waits on the Save page and errors out.


Fatal error trying synchronization, there is not possible to access to the hooked browser.

The issue can be reproduced at will with the following steps:

1. Launch PTF client.
2. Record a test script that includes a File.Download step.
3. Execute the test script.
4. Observe the synchronization error message.




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