Institutional Charges Are Incorrectly Calculated to 0 On Return to Title IV Funds Worksheet When Tuition was Re-Calculated After Withdrawal but There Were Initial Charges (Doc ID 2940742.1)

Last updated on JANUARY 25, 2024

Applies to:

Symptoms

When calculating the Return to Title IV Funds worksheet, some students are calculated with total institutional charges of 0, when there were initial charges prior to the tuition and other charges being recalculated after the withdrawal.In these cases, if the setup indicates to "Use Actual Charges",the calculated Institutional Charges are the net charges, post reduction, when Federal regulations specify that the initial charges are required to be considered.

The issue can be reproduced at will with the following steps:

1. Navigate to Financial Aid > Return to Title IV Funds HERA > Create Worksheet for a student who had initial charges then withdrew and had charges recalculated after the withdrawal.
2. Click Calculate All.
3. On Return of Funds Worksheet tab, note Field L 'Total Institutional Chrgs' shows 0.

Cause

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