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Employee Attempting to Enter or Restart a Life Event Triggers Error: You are not authorized for this page. (Doc ID 2941036.1)

Last updated on APRIL 11, 2023

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Employees are not able to access a Life Event in progress.


Steps to reproduce the issue:

     1. Employee creates a Life Event (Navigation: Employee Self Service homepage > Benefit Details tile > Life Events tile).
     2. Employee exits the Life Event before completion (Exit button) and logs out of the system.
     3. Employee logs back into the system and attempts to continue the Life Event (Navigation: Employee Self Service homepage > Benefit Details tile > Life Events tile).
     4. Error is triggered.

    

Cause

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In this Document
Symptoms
Cause
Solution


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