When a Life Event Requires Upload and Approval of One of Several Documents, the Activity Guide Step Is Not Updated to Complete When the Document Is Approved (Doc ID 2943830.1)

Last updated on MAY 31, 2023

Applies to:

Symptoms

A Life Event requires upload and approval of one of several documents. When a document in this group uploaded in the Life Event is approved, the Activity Guide step is not marked as Complete and later steps in the Activity Guide that are dependent on completion of that one remain grayed out.

Steps to reproduce the issue:

     1. In a Life Event, employee uploads one document of several set to "Require at least one" (Navigation: Employee Self Service homepage > Benefit Details tile > Life Events tile, Document Upload step).
     2. Administrator approves the document (Navigation: Manager Self Service homepage > Approvals tile).
     3. On the Document Upload page in Life Event, the employee sees that the Activity Guide step is not marked Complete and dependent steps are still grayed out (Navigation: Employee Self Service homepage >
         Benefit Details tile > Life Events tile, Document Upload step).

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.