EEX 9.2: Deleting a Duplicate Expense Report Line in Fluid Does Not Clear Exception Comments Section (Doc ID 2947211.1)

Last updated on MAY 07, 2023

Applies to:

Symptoms

The 'Exception Comments' section with the 'Duplicate Expense' button is still being displayed, along with the 'Review Duplicate Lines' button at the top of the page after manually deleting one of the duplicate Expense Report Lines in Fluid User Interface.

REPLICATION STEPS:

   1.- Log into the FSCM Online Application as a System Administrator
   2.- Navigate to: Set Up Financials/Supply Chain > Install > Installation Options > Expenses
   3.- Define the following criteria:
        a) Option = Attachments Only
        b) Attachment Location = Header and Line
        c) Duplicate Review Required = N
   4.- Navigate to: Set Up Financials/Supply Chain > Business Unit Related > Expenses > Expenses Definition
   5.- Open GL Business Unit US001
   6.- Go to the Receipts Required tab, and define the below settings:
        - Receipt Required = Always
        - Minimum Receipt Amount = 60.00 USD
        - Enforce Receipt = Y
        - Header Receipt for All Lines = Y
        - Comments Required = Y
        - No Receipt Reason = (Blank)
        - In the Exceptions section:
             - Expense Type = AUTO
             - Payment Type = Cash
             - Receipt Required = Always
             - Minimum Receipt Amount = 15.00 USD
             - Enforce Receipt = Y
             - Comments Required = Y
   7.- Navigate to: Travel and Expenses > Manage Employee Information > Update Employee Detail
   8.- Open the Expenses Profile from Employee ID KU0021
   9.- Go to the Organizational Data tab, and ensure the GL Unit is US001
   10.- Go to the User Defaults tab, and ensure that the 'Receipts Not Required' check-box is not selected
   11.- Log into the FSCM Online Application as an Expenses User
   12.- Go to the Employee Self Service Fluid Homepage
   13.- Click on the Expenses Tile
   14.- Click on the Create Expense Report Tile
   15.- Enter the needed values at the Expense Report Header level (Business Purpose, Description, Default Location)
   16.- Select the Expense Report Action of 'Add Expense Lines'
   17.- The system loads the Fluid Expense Entry page with almost all fields in blank
   18.- Manually add Expense Report Line #1 with the below values:
             a) Expense Type = AUTO
             b) Payment Method = Cash
             c) Amount = 10.00
             d) Currency Code = USD
   19.- Manually add Expense Report Line #2 with the exact same values:
             a) Expense Type = AUTO
             b) Payment Method = Cash
             c) Amount = 10.00
             d) Currency Code = USD
   20.- Save the changes
   21.- Confirm that the system has flagged both transaction line with the Exception Comments bubble icon on the left hand side panel
   22.- Delete one of the Expense Report Lines
   23.- Save the changes
   24.- PROBLEM: The 'Exception Comments' section with the 'Duplicate Expense' button is still being displayed, along with the 'Review Duplicate Lines' button at the top of the page

The Users are getting confused with the current system behavior, because while the potential duplicate Expense Report Line has been deleted, the remaining one is still flagged with errors.

If the Employee manually deletes any previously flagged duplicate Expense Report Line, the remaining one(s) should be properly updated, and no longer be marked as duplicates at the Fluid Expense Entry page level.

Changes

Cause

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