Online or Batch Refund Not Honoring No Refund Impact When Start Term is Populated. (Doc ID 2951083.1)

Last updated on JANUARY 26, 2024

Applies to:

Symptoms

Campus solutions  9.2 version, Refunding
 
When the NOREF  basis if impact is TERM  the service indicator is not respected by the refunding process and refunds may be issued to students
 
The issue can be reproduced at will with the following steps:
1. Setup the REF service indicator and REFND service impact as TERM based.
Setup SACR > Common Definitions > Service Indicators

2. Assign the TERM based service indicator to a student being sure the START DATE is blank.
Campus Community > Service indicators

3. Process either an online refund, a batch refund or an online refund with extra amount.

Notice the refund can be process successfully and without warning despite the service indicator being set on the student

4. Set the service indicator and service impact to DATE BASED assign the DATE BASED service indicator and note the refunds fail when the student has the service indicator in place

Cause

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