EOEN: Run Alerts Process is not Sending Emails in PT8.59.15 After Applying Fix For Bug 34909840
(Doc ID 2951767.1)
Last updated on SEPTEMBER 04, 2024
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.59 and laterPeopleSoft Enterprise FIN Grants - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
Symptoms
EOEN_Alert process not sending emails in 8.59.15 after applying Bug 34909840, to fix a separate issue with EOEN alerts.
ENVIRONMENT
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PeopleTools: 8.59.15
Application : FSCM 9.2 PUM Image 46
Sample Replication
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1. Navigate to Reporting Tools > Query > Query Manager and create a query.
2. Navigate to Enterprise Components > Events & Notifications > Alerts > Alert Definition, and create the Alert Definition for EOEN.
3. Configure Notification Registry via Enterprise Components > Events & Notifications > Notification Registry.
4. Navigate to Enterprise Components > Events & Notifications > Run Alerts to run the Alert.
5. Click the Process Monitor link to check the process has completed.
6. Navigate to PeopleTools > Integration Broker > Service Operations Monitor > Monitoring > Monitor Asynchrounous Services.
7. Check the email client of the intended recipient, and the email notification is received.
8. Apply Bug 34909840 to the same environment.
9. Rerun the EOEN_ALERT process.
10. Email alert not received.
Changes
The issue occurs after applying Bug 34909840.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |