Manager can't see "View Details" link on the pending approvals page, instead they are seeing "Message not found" link who has accessibility layout set to "Screen Reader Mode On"
(Doc ID 2953412.1)
Last updated on JULY 26, 2023
Applies to:
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Manager can't see the View Details link on the Pending Approvals Page, instead they are seeing "Message not found" link.
Steps to replicate:
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1. Login as manager and enable the accessibility layout.
By navigating to Home>> My Preferences >> General Settings >> General Options >> Accessibility Layout >> Screen Reader mode on
2. Login as employee and submit something that needs to be approved, can be anything – in below sample it is Absence Request
Apply the absence request for approval by navigating to ESS Home Page>> Time>> Absence Request Tile >> Enter the require information >> Submit the request.
3. Login as manager to approve the same.By Navigating to MSS Home >> Approval Tile.
4. After locating the particular transaction able to see “Message not found” Link instead of "View Details" link.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |