WF: Email Notifications do not Display Rich Text Format Font Color when Sending Emails Using the Notify Button After Applying PT 8.59.17 Patch (Doc ID 2963403.1)

Last updated on JULY 26, 2023

Applies to:

Symptoms

After migrating from PeopleTools (PT) 8.59.15 to 8.59.17, when an email notification is sent with Rich Text Format and with message formatting using colored font, it doesn't reflect the same color in the email text. Other formatting like the underline, boldface, and italics are working fine both in 8.59.17 and 8.59.15.


ENVIRONMENT
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PeopleTools: 8.59.17
Application : CS 9.2 PUM Image 23

Sample replication
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1. Navigate to PeopleTools > Workflow > Defaults & Messages > Send WL/Email Messages.
2. Click Notify button.
3. Check 'Rich Text' checkbox.
4. Put some sample text with rich text formatting like colored fonts.
5. Click OK.
6. Check the email.
7. Email received with the message text not reflecting the rich text formatting used.

Changes

Upgraded from PT 8.59.15 to PT 8.59.17. 

Cause

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