EAR9.2: When Writing Off A Debit on Maintenance Worksheet It Allows to Save Worksheet with Blank Reason Code Even If Automatic Entry Type is Set to "Require Reason" (Doc ID 2963440.1)

Last updated on JULY 25, 2023

Applies to:

Symptoms

When writing off a debit on AR maintenance worksheet, it allows to save the worksheet with blank reason code even when the automatic entry type is set to "Require Reason".

Step:
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1. Verify that the configuration for Write-off a debit is having the “Require Reason” checked on.
    Navigation: Set Up Financials/Supply Chain > Product Related > Receivables > Payments > Automatic Entry Type
2. Create a maintenance worksheet to write-off a debit.
    Navigation: Accounts Receivable > Receivables Maintenance > Maintenance Worksheet > Create Maintenance Worksheet
3. Build the worksheet.
4. Should be redirected to item selection page.
5. On the Item Action, choose “Write-off a Debit” on the Entry type dropdown and check one of the item. Entry type automatically populated upon item selection.
6. Click save without entering the reason.

Changes

Cause

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