E-ES: Suggestions Search and Global Search Are Not Returning Expected Results – Users Have Access to a Component, but It Is Not Showing in Search Results (Doc ID 2968859.1)

Last updated on AUGUST 21, 2023

Applies to:

Symptoms

Global Search security issue: User does have access to a component, but does not get it in Search Results.

Example of use case from HCM:
When logged in with 'Super' user ID (Administrator account) and search for 'Value Lists' in global search, two different components are returned in search results:

1) Navigation :

Value Lists - Root > Set Up HCM > Product Related > Time and Labor > Rules and Workgroups; Value Lists.
CRef.HC_TL_VAL_RSLT_PNLGRP_GBL
Node.HRMS
Menu.DEFINE_TIME_AND_LABOR_RULES
Component.TL_VAL_RSLT_PNLGRP.GBL
Permission Lists:
    HCCPTL1000 (Delivered)
    XXX_FUNC_ADVISOR_SETUP (example of the Custom Permission List, and granted through a custom Role - e.g.: XXXFUNCADVISORxx)

2) Navigation :

Value Lists - Root > Set Up HCM > Product Related > Time and Labor > Alerts; Value Lists.

CRef.HC_TL_VAL_LIST2_GBL
Node.HRMS
Menu.DEFINE_TIME_AND_LABOR_RULES
Component.TL_VAL_LIST_PNLGRP.GBL
Additional Parameters: NAME1=ALERT
Permission Lists:
    HCCPFGALLP (Delivered)
    HCCPTL1000 (Delivered)
    HCCPTL1001 (Delivered)
    HCCPTL10BR (Delivered)
    XXX_FUNC_ADVISOR_SETUP (example of the Custom Permission List, and granted through a custom Role - e.g.: XXXFUNCADVISORxx)


Regular User has access to TL_VAL_RSLT_PNLGRP.GBL component through the custom permission list XXX_FUNC_ADVISOR_SETUP (Role - XXXFUNCADVISORxx).
However this component is not returned for this user in Global Search. It was expected that such Regular User would get both Content References above in Search Results for 'Value Lists'.

The issue was reproducible in the customer site with the following steps:
1. Login with the Regular User.
2. In Global Search, search for 'Value Lists'.
3. Note that only 1 out of the expected 2 content references shows up in search results..

Changes

Cause

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