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ELM9.2: Multiple Notifications Sent To Learner if the User He Has Multiple Approvers On The Current Step (Doc ID 2969035.1)

Last updated on AUGUST 22, 2023

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


The learner gets multiple notifications when registering to a program.

This is happening when the approval type setup on the program has multiple approvers

Steps to replicate the issue:
1. Set up an approval where the approver can be more than 1 person (a user list using role is the perfect example).
    Enterprise Components > Approvals > Approval Process Setup

2. Enroll in a program/class that uses the above approval.
    Enterprise Learning > Learner Tasks > Search for a class or program and enroll/register the learner

3. Notice that the requester receives an email mail for each approver(if 2 approvers then 2 mail, if 30 approvers then 30 mail.)




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