Company Directory Profile Shows Incorrect Department And Location Descriptions For Empty Positions (Doc ID 2969378.1)

Last updated on AUGUST 22, 2023

Applies to:

Symptoms

When a Position has multiple effective dated rows associated to changes to Department and/or Location, the Company Directory, Profile for an empty position shows an older Department and Location for the Position and not the current effective dated information.

The issue can be reproduced at will with the following steps:

1. On the Company Directory Org Chart, find a supervisor with a direct report employee.
2. For the direct report employee, make note of the position, department, and location. Navigation: Workforce Administration > Job Information > Job Data.
3. Open the employee’s position, add a new effective-dated row, and change the Department and Location to be different values, then save. Navigation: Organizational Development > Position Management > Maintain Positions/Budgets > Add/Update Position Info.
4. Terminate the employee. Navigation: Workforce Administration > Job Information > Job Data.
5. Build Direct Reports Tables for all access type, Full rebuild (Navigation : Set Up HCM > Common Definitions > Direct Reports for Managers > Direct Reports Tables Build).
6. Build Company Directory Tree with include empty positions (Navigation : Set Up HCM > Common Definitions > Org Chart Viewer > Tree Builder Run Control), Select Allow Empty Position.
7. Build Company Directory Index HC_HR_COMPANY_DIRECTORY1 for Full Index (Navigation : PeopleTools -> Search Framework -> Administration -> Schedule Search Index).
8. Go to the Company Directory.
9. Go to the Profile for the supervisor.
10. Go to the Directs tab/section.
11. Note that the Department and Location descriptions are the old values.

Changes

Cause

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