E-AS: Performance Issues Have Been Reported And PSAPPSRV Services Are Moving To ICPanels (Doc ID 2970694.1)

Last updated on NOVEMBER 13, 2024

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.58 and later
Information in this document applies to any platform.

Symptoms

In PeopleTools version 8.58.xx and higher performance issues have been reported and in the TUXLOG.MMDDYY located under, <PS_CFG_HOME>/appserv/<domain>/LOGS" the following error appears:

Error

-----

- "ERROR: Unrecognized message magic"

- "ERROR: msgsnd err:(LIBTUX_CAT:669: ERROR: Message operation failed because of the invalid message queue identifier) errno=22,qid=1275068549,buf=4320109544,bytes=325,flag=2048"

- "PSAPPSRV.1169.1.-2: LIBTUX_CAT:1286: ERROR: tpreturn could not send reply TPEOS - operating system error"

After the mentioned error message in the same log file there is another warning pointing to a request timeout:

- "WARN: Disconnecting listener connection to Jolt client, request timed out"

Into application server "process_state.txt" and "peopletools_state.txt" crashes are reported only into "process_state.txt" located under "PS_HOME/appserv/domain/LOGS" where following error appears:

Error

-----

- "Abort message:
----------------------------------------------------------------------------------
Unexpected signal received

==================================================================================
Exception context:
----------------------------------------------------------------------------------
Signal: (11) SIGSEGV - Segmentation fault

Signal information:
Signal was generated by the kernel
si_signo=11 (SIGSEGV - Segmentation fault)"

When encountering the reported environment behavior the users were not able to login into PeopleSoft PIA and in Tuxlog file located under "PSHome\appserv\domain\Logs" another error message was returned:

Error

-----

JOLT_CAT:1043: "ERROR: tpacall() call failed, tperrno = 6"