EEX 9.2: Receiving Error “Page Data is inconsistent with database” After Updating and Saving the Expense Line Information on Expense Reports That Were Created From My Wallet Entries.
(Doc ID 2976498.1)
Last updated on FEBRUARY 01, 2024
Applies to:
PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Receiving below error after Updating and Saving the Expense Line Information on Expense Reports that were created from My Wallet entries.
When trying to save your page data, the system found that the information currently in the database did not match what was expected.
This problem can happen if another user has changed the same information while you were making your changes. Note the changes you have made, then cancel the page. Reload the page and view any changes made by the other user. Ensure your changes are compatible and retry, if appropriate.
If the problem persists, it may be a result of an application or other programming error and should be reported to technical support staff.
Possible application errors that can cause this message include:
- changing page data from SavePostChange PeopleCode, without making a corresponding change to the database.
- changing the database via SqlExec at various points, for data that is also in the component buffers.
- database auto-update fields maintained by triggers didn't get defined correctly in Record Field definition or in Record Properties definition." Error message. The same message gets displayed even when trying to add attachments."
*The error message is displayed in the application as a Pop-up message
The issue can be reproduced at will with the following steps:
1. Enable the “Comments Required” checkbox/option on the Expense Definition page.
Navigation: Set Up Financials/Supply Chain > Business Unit Related > Expenses > Expenses Definition | Receipts Required (Tab)
2. Create one or two My Wallet entries
Navigation: Employee Self Service > Expenses(Tile) > My Wallet(Tile)
3. Create a New Expense Report by Navigating to Employee Self Service > Expenses(Tile) > Create Expense Report (Tile) and Selecting the “Add from My Wallet” option from the Expense Report Action drop-down list
4. Select one of the My Wallet entries and click the Import button
5. After the Expense Report is created, click on the Update Details button
6. Update the Description and/or enter an exception comment.
7. The error is replicable after clicking on the “Done” Button
*Note that the issue is also replicable if no comment is added and only the “Save” button is clicked after the description is updated
Detailed DEMO Replication Steps Attached
Scenario 1:
1) Create a My Wallet entry with any expense type. amount should be greater than 25. Save the wallet.
2) Now go to create expense report fluid. Select the Option "Add Expense lines" from the Expense report action dropdown.
3) Click on the Wallet icon to import the wallet transaction added in step 2.
4) Select the wallet transaction and import. Expense type successfully imported.
5) Click "More"
6) Click the "Select All" option and click on Delete.
7) Click on "Yes" for the prompt message.
8) The application throws page data inconsistent error.
Scenario 2:
1) Create a My Wallet entry with any expense type. amount should be greater than 25. Save the wallet.
2) Now go to create expense report fluid. Select the Option "Add Expense lines" from the Expense report action dropdown.
3) Click on the Wallet icon to import the wallet transaction created.
4) Select the wallet transaction and import. Expense type successfully imported.
5) Try to change or update details in any of the fields for the expense line.
6) Click on Save the ER.
7) The application throws page data inconsistent error.
Scenario 3:
1) Create a My Wallet entry with any expense type. amount should be greater than 25. Save the wallet.
2) Now go to create expense report fluid. Select the Option "Add Expense lines" from the Expense report action dropdown.
3) Click on the Wallet icon to import the wallet transaction created.
4) Select the wallet transaction and import. Expense type successfully imported.
5) Click on "Receipt split".
6) Split the receipt and click on done. Then again click on Done.
7) The application throws page data inconsistent error.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |