EAP: Vouchers Resubmitted For Approval Can Be Searched As Approved and Pending In Monitor Approvals Page (Doc ID 2978440.1)

Last updated on OCTOBER 10, 2023

Applies to:

Symptoms

Vouchers resubmitted for approval can be searched as approved and pending in Monitor Approvals page.

Steps:

   1. Create a voucher with VP1 and submit it for approval.
   Navigation: Accounts Payable > Vouchers > Add/Update > Regular Entry

   2. Approve the voucher with MGR3 user from Employee Self Service > Approval Tile.

   - Voucher went Approved status.

   3. Modify the voucher (Eg. Update invoice no) so that it will be resubmitted to approval - Voucher is going to Pending status again.
   Navigation: Accounts Payable > Vouchers > Add/Update > Regular Entry

   4. Login as VP1 and navigate to Monitor Approvals.
   Navigation: Enterprise Components > Approvals > Approvals > Monitor Approvals

   5. When searching for ‘VoucherApproval’ and filtering the voucher ID above then Approval process got 2 rows returned:

   -1st row that is 'Approved', showing the Approval Status "P"
   -2nd row that is Pending showing Approval Status”P”

Expectations:

   a) Both threads to still be displayed but with additional information to avoid confusion, or
   b) Only the latest thread should be displayed.

Cause

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