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EGL: Journal Approval Email Link Error When Link Already Used to Approve, "An error occurred while attempting to display the selected transaction. Please contact administrator." (Doc ID 2979069.1)

Last updated on OCTOBER 10, 2023

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Approval Journal send out emails to appropriate approvers. The email link is used to approve a journal by a user. This same email link is used by a second user to approve the same journal. When this second user clicks on this email link, an error is received. This started occurring with 9. PUM 45.

ERROR
-----------------------
An error occurred while attempting to display the selected transaction. Please contact administrator.


STEPS
-----------------------

1. PeopleTools > Security > User Profiles > User Profiles
    a. GLS2 - Mitchell,Karen > Email ID = email address defined
    b. GLS3 - Shepard,Joshua = email address defined
    c. Both have boxes checked for Workist User and Email User 

2. Set Up Financials/Supply Chain > Business Unit Related > General Ledger > Ledger for a Unit > US003
    a. Ledger Group = RECORDING
    b. Approval Option = Require Approval

3. GLA1 add Journal: General Ledger > Journals Journal > Entry Create/Update > Journal Entries
    a. Add Journal = J3
    b. Edit Journal
    c. Approval tab
    d. Click Submit icon
    e. Listed under Multiple Approvers: GLS2 - Mitchell,Karen and GLS3 - Shepard,Joshua

4. Check email for GLS2 - Mitchell,Karen
    a. Email received
    b. Click email link
    c. Login to PS as GLS2
    d. Click Approve icon
    e. Enter Approver Comments
    f. Submit

5. Check email for GLS3 - Shepard,Joshua
    a. Email received
    b. Click email link
    c. Error received

NOTE: In the Steps above, User Details/Company Name/Address/Email/Telephone Number represent a fictitious sample (based upon made-up data used in the Oracle Demo Vision instance). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

 

Changes

Upgrade from PUM 37 to PUM 45

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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