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EEX 9.2: Odd HTML Error Message Gets Displayed Online When Trying To Load the Travel and Expense Center Homepage via Employee Self-Service Navigation (Doc ID 2980266.1)

Last updated on OCTOBER 12, 2023

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


An odd HTML related Error Message has been detected when trying to load the Travel and Expense Center homepage online from Employee Self-Service main navigation.


    1.- Log into the FSCM Online Application as an Expenses User
    2.- Go to the Homepage
    3.- Click on the NavBar icon
    4.- Select the menu option of: Employee Self-Service
    5.- Click on the sub-menu: Travel and Expense Center
    6.- PROBLEM: The system loads an HTML type of Error Message on the screen


  " \<html dir="ltr" lang="en" class='chrome win pc standard psc\_dir-ltr psc\_form-xlarge'>  
    \<script language='JavaScript'>document.domain = "XXXXXXXXXX";\</script>  
    \<title>Travel and Expense Center\</title>  
    \<meta http-equiv="content-type" content="text/html; charset=UTF-8">  
    \<link rel="stylesheet" href="/cs/PSF92DMO/cache/PSSTYLEDEF\_TANGERINE\_1.css" type="text/css">  
    \<script language='JavaScript'>  
    var totalTimeoutMilliseconds = 2400000; var warningTimeoutMilliseconds = 2280000; var timeOutURL = XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX; var timeoutWarningPageURL = ‘XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX’; var sRCRequestURL =  
    \<script type="text/javascript" language="JavaScript" src="/cs/PSF92DMO/cache/PT\_SAVEWARNINGSCRIPT\_MIN\_1.js">\</script>  
    \<script type="text/javascript" language="JavaScript" src="/cs/PSF92DMO/cache/PT\_ISCROSSDOMAIN\_MIN\_1.js">\</script>  
    \<script type="text/javascript" language="JavaScript" src="/cs/PSF92DMO/cache/PT\_NAV\_INFRAME\_SCRIPT\_MIN\_1.js">\</script>  
    \<script type="text/javascript" language="JavaScript" src="/cs/PSF92DMO/cache/PT\_COMMON\_MIN\_1.js">\</script>  
    \<script type="text/javascript" language="JavaScript" src="/cs/PSF92DMO/cache/PORTAL\_REFRESHPAGE\_MIN\_1.js">\</script>  
    \<script type="text/javascript" language="JavaScript">  
    if (!nonHPrefreshOnExpired()) setupTimeout2();var AccessibilityMode="N";var strCurrUrl=" positionWAIT\_empty);function initNavSync() {  
    try {  
    if (typeof top.pthNav !== "undefined") {  
    var t ="ptppscappnavtbl"); if (!t) { return; }  
    ptEvent.add(t,"click",top.pthNav.syncBCtoNavColl); ptEvent.add(t,"keydown",top.pthNav.syncBCtoNavColl); }  
    } catch (e) {}  
    \</script> "

Users are unable to access the Travel and Expense Center, and as such, cannot complete their daily allocated tasks. This is delaying the creation, and processing of Expense related transactions.

The system should properly load the Travel and Expense Center page, with all the options available correctly displayed.




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