Receive an Error "Attachment failed to download. (18036,10014) File not found. (18036,10012)" when Viewing the Attachment on the Event Comments and Attachments page
(Doc ID 2981458.1)
Last updated on OCTOBER 17, 2023
Applies to:
PeopleSoft Enterprise SCM Strategic Sourcing - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
Receive an error when viewing the attachment on the Event Comments and Attachments page.
The issue can be reproduced at will with the following steps:
1. Navigate : PeopleTools > Utilities > Administration > Maintain URLs
Add URL for SFTP
2. Navigate : Setup Financials/Supply Chain > common Definitions > File Attachments> Administer File Attachments
Add URL Server and Select the Pick Active Server
3.Navigate : Sourcing > Create Events > Create Event Details
Create New Event by copying requisition line
Go to Event Settings and Options page and uncheck Allow Split Analysis Review
Go to Event Comments and Attachments page
Upload an attachment (first.pdf)
Save the Event
Check the file in the SFTP server. First.pdf is saved in the directory
4. Open the Event
Go to Event Comments and Attachments page
Delete the attachment
Click Ok for the message “Delete current/selected rows from this page? The delete will occur when the transaction is saved.”
Click Ok to close the page
Leave the Event Component
Click No for the message “Do you want to save your changes? Click Yes to go back and save, or No to discard your changes.”
Check the file in the SFTP server. The file is deleted from the directory even if the event is not saved
5. Navigate : Sourcing > Create Events > Create Event Details
Open the Event
Go to Event Comments and Attachments page
Click View button
Issue : Receive Error Message
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |