When the User Clicks "View Document" button on the Document Management Page, the User Receives the Error "Cannot locate file (10420,336)" in the pop up window (Doc ID 2986280.1)

Last updated on DECEMBER 18, 2023

Applies to:

Symptoms

After running the Electronic Signature Polling (CS_ECHOPOLL) process, when the user clicks to view the contract document on the document management page, the user receives an error "Cannot locate file (10420,336)" in the popup window.

The issue can be reproduced at will with the following steps:
         1. Configure DocuSign
         2. Navigate : PeopleTools > Utilities > Administration > Maintain URLs
                  Create URL for SFTP Server
         3. Navigate: Setup Financials/Supply Chain > Common Definitions > File Attachments > Administer File Attachments
                  Add URL Server
                  Note down the Server ID
                  Enter Subdirectories for Supplier Contract Components
         4. Navigate : Supplier Contracts> Supplier Contracts Setup > Installation Options > Supplier Contract Management
                  Enter Override Attachment Server ID
                  Select Signature Method : DocuSign
         5. Navigate : Supplier Contracts > Create Contracts and Documents > Contract Entry
                  Enter Mandatory Values with an item
                  Save (Contract ID : POC0096)
                  Click Add a Document
                  Enter the mandatory details and click Import Document
                  Upload a file (Second.pdf)
                  Click Done with Import
                  Click Reset to dispatch
                  On the SFTP server, verify that the file (Second.pdf) is correctly uploaded to the subfolder (DocMaint).
                  Click Prepare and Route for e-Signature
                  Enter Email Address
                  Click Send
         6. Check the Email and Sign the Document
         7. Navigate : Supplier Contracts > Create Contracts and Documents > Electronic Signature Polling
                  Enter the parameters
                  Run CS_ECHOPOLL process for Contract ID : POC0096
                  Note : On the SFTP server, the signed file (Second.pdf) is uploaded to root folder instead of a subfolder(DocMaint).
         8. Navigate : Supplier Contracts > Create Contracts and Documents > Document Management
                  Open the Contract : POC0096
                  Click View Document
                  Issue : Receive Error

Changes

Cause

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