EEX 9.2: Able To Submit for Approval an Expense Report in Fluid Containing a Zero Line Amount, and Triggering 'Page Data Inconsistent With Database' Error Message When Trying To Correct It (Doc ID 2986281.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Symptoms

The Fluid Expense Report component is allowing the submission for approval of a zero amount transaction, without flagging it in Error, if an Employee blanks out the Expense Line Amount field to 0.00 right before clicking the Review and Submit button, and after a Save has been performed.

Upon further reviewing the transaction, the system correctly flags it in Error due to missing blank amount, although it is already in Submission In Process status. While all Expense Entry page fields are editable, if the Expense Amount is populated, the system will throw a 'Page Data Inconsistent With Database' Error Message when trying to Save or Submit.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as an Expenses User
    2.- Go to the Employee Self Service Fluid Homepage
    3.- Click on the Expenses Tile
    4.- Click on the Create Expense Report Tile
    5.- Fill in the details of the Expense Report Header
    6.- Select the Expense Report Action of 'Add Expense Lines'
    7.- Fill in the Expense Entry page with all fields being populated, except for the Amount Field
    8.- Click on the Review and Submit button
    9.- At the Expense Summary page, confirm that the system has displayed the Error Message about Zero Amount, and the Submit button is grayed out
    10.- Click on the Update Details button
    11.- Back at the Expense Entry page, confirm that the system is displaying the Error Messages referring to a blank Amount on Expense Report Line and Distribution Accounting levels
    12.- Fill in the Amount field with a value, and click on Save button
    13.- Confirm that the Error Message is being cleared up
    14.- At this stage, blank out the Expense Amount field once again
    15.- Click on the Review and Submit button
    16.- PROBLEM: The Expense Summary page is loaded, but no Error Message is displayed this time, while the Submit button is clickable
    17.- Click on Submit button
    18.- Click on Submit button on the confirmation message pop up
    19.- The Expense Report is now in a status of 'Submission In Process'
    20.- Click on the Update Details button
    21.- PROBLEM: Back on the Expense Entry page, notice that all Fields are editable
    22.- Click on the Review and Submit button again
    23.- At the Expense Summary page, now confirm that the Error Message is displayed again
    24.- Click on the View Details button
    25.- Back at the Expense Entry page, confirm that the system is displaying the Error Messages referring to a blank Amount on Expense Report Line and Distribution Accounting levels
    26.- Fill in the Amount field with a value, and click on either Save button, or Review and Submit button
    27.- PROBLEM: The system throws an Error Message

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the problem.

ERROR MESSAGE:

Employees are able to submit for approval Expense Report transactions containing an amount of 0.00 at the Transaction Line and Accounting Distribution Line levels.

Whenever the Employee sets the Expense Report Line to an Expense Amount of 0 (blank, zero), the system should flag the Transaction Line in Error, and prevent the submission of the same through approval workflow until the inconsistency is addressed.

Changes

Cause

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