My Oracle Support Banner

New Employees Are Not Being Offered All Plans for Which They Should Be Eligible (Doc ID 2986668.1)

Last updated on NOVEMBER 13, 2023

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

New employees are not being offered all of the Benefit Plans for which they are eligible.

Steps to reproduce the issue:

     1. Hire new employees (Navigation: Workforce Administration > Personal Information > Add a Person).
     2. Process their Benefits Administration Event to prepare their available options for Benefits (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.