ELM: Using Mandatory Learning Process, Learners are not Re-enrolled in the Class After the Renewal Period (Doc ID 2990253.1)

Last updated on DECEMBER 07, 2023

Applies to:

Symptoms

When a class is setup for Mandatory Learning Renewal and Learners complete the class, and Administrator runs the Mandatory Learning process,  Learners are not re-enrolled in the class after the renewal period.

The issue can be reproduced at will with the following steps:

1. Log in as an Administrator
2. Set up Learning Renewal period on the Defaults tab, Mandatory Learning Defaults

       Navigation:  Set up ELM > Learning Environment, {search/select} Learning Environment

3. For Learning Environment, add a new class or clone class and set up Mandatory Learning

        Navigation:  Enterprise Learning > Catalog > Maintain Classes

4. Scroll down to Learning Environments and Learner Groups
5. Click on Mandatory Learning Setup, Renewal Criteria, and enter a Renewal Threshold Date

    {Renewal Threshold Date is prior to the current date.}

6. Run Mandatory Learning process

   Navigation: Enterprise Learning > Learner Tasks > Mandatory Learning > Mandatory Enrollments

7. Add and run process for the specific class
8. Notice Learners are enrolled

        Navigation: Enterprise Learning > Learner Tasks > Administer Class Rosters, search for ML_RENEWAL_TEST

9. Updated a few learners manually: {Update Status to Completed - Attended, In Progress -Attended, Not Completed - Not Attended}
10. Run Mandatory Learning process, again.

        Navigation: Enterprise Learning > Learner Tasks > Mandatory Learning > Mandatory Enrollments

11. Notice, no change to enrollments and no Learners re-enrolled.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.