EEX 9.2: Previously Selected Favorites Accounting Tag Values Get Reset if a New Value Is Defined As Favorite Using the Filter Option at Fluid Expense Report Header Accounting Defaults Level (Doc ID 2991607.1)

Last updated on JANUARY 26, 2024

Applies to:

Symptoms

A problem has been detected at the Accounting Tag Manage Favorites sub-page level (TAG_FAV_SEL_SCF), within the Header Accounting Defaults when creating Fluid Expense Report transactions. Having several existing Accounting Tag values already defined as Favorites, if the Employee uses the Filter tool to find a different new Accounting Tag value, and marks the new row as Favorite, upon saving, those values that already had been defined as Favorites will be automatically un-selected.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as User ID VP1
    2.- Navigate to: Set Up Financials/Supply Chain > Common Definitions > Design ChartFields > Accounting Tags > Tag Registration by Product
    3.- Select the FIN Expenses module check-box, and save the changes
    4.- Navigate to: Set Up Financials/Supply Chain > Common Definitions > Design ChartFields > Accounting Tags > Define Accounting Tag Groups
    5.- Create a new Accounting Tag Group named for EXPENSES
    6.- Navigate to: Set Up Financials/Supply Chain > Common Definitions > Design ChartFields > Accounting Tags > Assign Tag Groups
    7.- Add a new row for delivered Component EX_EXP_SHEET_FL, and link it to set ID SHARE, and Accounting Tag Group EXPENSES
    8.- Navigate to: Set Up Financials/Supply Chain > Common Definitions > Design ChartFields > Accounting Tags > Accounting Tags
    9.- Create a new Accounting Tag with the below settings:
              a) Set ID = SHARE
              b) Accounting Tag = GROCERIES
              c) Accounting Line Type = Multiple Line
              d) Effective Date = 01-01-1900
              e) Status = Active
              f) Tag Group = EXPENSES
              g) Distributions:
                   i.- Percent = 60.0 , GL Unit = US001 , Account = 610000 , Department ID = 15000
                   ii.- Percent = 40.0 , GL Unit = US001 , Account = 620000 , Department ID = 27000
              h) Products = Expenses check-box selected
              i) Permissions - Security Option = All Users
    10.- Create 4 additional Accounting Tags with the same settings and name them: COURIER, HOTEL, MEALS, and MEETING
    11.- Go to the Employee Self Service Fluid Homepage
    12.- Click on the Expenses Tile
    13.- Click on the Create Expense Report Tile
    14.- At the Fluid Expense Report Header page, fill in the main required fields (Business Purpose, Description, and Default Location)
    15.- Click on the Accounting Defaults button
    16.- At the Expense Report Defaults page, click on the CHANGE VALUE button
    17.- The system loads the Accounting Tag page, displaying all 5 Expenses related Accounting Tag values (as none have been used before, nor marked as favorites)
    18.- Click on the Manage Favorites link
    19.- Select the Accounting Tag values of COURIER, GROCERIES, and HOTEL as Favorites
    20.- Click on SAVE button
    21.- Click on DONE button
    22.- At the Expense Report Defaults page, click on the CHANGE VALUE button once again
    23.- The system loads the Accounting Tag page, displaying only the 3 favorites Accounting Tag values (COURIER, GROCERIES, and HOTEL as expected)
    24.- Click on the Manage Favorites link
    25.- Once at the Manage Favorites page, click on the FILTER button
    26.- Search for Accounting Tag MEETING, and click on DONE button
    27.- The system loads the Manage Favorites page displaying only the Accounting Tag MEETING (as expected, because the filter has taken action)
    28.- Select Accounting Tag MEETING as a Favorite, and click on SAVE button
    29.- Click on DONE button
    30.- At the Expense Report Defaults page, click on the CHANGE VALUE button once again
    31.- PROBLEM: The system loads the Accounting Tag page, but only displays the value of MEETING, and not the prior 3 favorites Accounting Tag values (COURIER, GROCERIES, and HOTEL)
    32.- Click on Manage Favorites link
    33.- PROBLEM: It con be observed that the previous 3 favorites Accounting Tag values (COURIER, GROCERIES, and HOTEL) are no longer marked as Favorite, and only Accounting Tag MEETING remains as such

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the problem.

Employees are losing the list of their favorite Accounting Tag values over time, as more Accounting Tag definitions are created for FIN Expenses module, and only the newest favorite is kept as such. This creates problems with Employees trying to default the proper Accounting ChartField combination at the Expense Report Line Distribution level. Such Users are not accounting experts, and this causes User input mistakes, which need to be corrected during workflow approvals, delaying the completion of approvals, and potential reimbursements.

The system should keep marked as Favorites all those Accounting Tag values selected by the Employee, regardless of how many new ones are being defined as such, even if using the Filter tool to find them. Only remove from the Employee's Favorites Accounting Tag List if the value has been manually un-selected by the User on purpose.

Changes

Cause

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