EBI 9.2: Payment Method Is Not Validated While Submitting An Invoice From Billing Work Centre (Doc ID 2991887.1)

Last updated on DECEMBER 07, 2023

Applies to:

Symptoms

  
The payment method is not validated while submitting an invoice from the Billing work center.

An invoice is loaded using an external source into INTFC_BI tables. No payment method is provided during the upload of the data. The customer setup also has no payment method configured. When the billing interface load process runs no payment method is populated in the BI_HDR table as well. When the user goes to the billing work center and submits the invoice for approval no error is thrown and approvals are triggered as expected. But after the invoice is approved and the user opens the invoice through the express billing page and tries to view approvals using the approvals hyperlink the page throws an error to save the page. When click on ok, it says the approval status will be changed to initial.

Though in the above process, no changes are made to the invoice after approval it forces the user to save the page and revert the approvals. It is observed that the payment method is populated upon opening the page and forces the user to save the new change in data. This doesn't occur when the invoice is submitted for approval using the billing entry pages.

 

REPLICATION STEPS:
---------------------------
 
1. Create a bill using a billing interface with a blank payment method. (Billing > Interface Trancation > process billing interface)
2. Make sure the customer setup has a blank payment method too. (Customers > Customer Information > Create Customer Information > Bill to option tab)
3. Submit the bill for approval using the fluid billing work center. (Billing work center tile > Invoices not submitted for approval link)
4. Login as an approver and Approve the bill. 
5. Goto express bill to see RDY approved bill. (Billing > Mainatina Biils - Express Bills)
6. The system throws an error to save a bill and the payment method is populated.
7. If a user saves the bill the approval status changes to the initial after the bill was already approved.

 

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.