E-WF: / E-Portal: When Trying To Start a New Path or Add a New Approver Into Approval Chain From Portal in Chrome Browser, It Just Spins and Nothing Happens Sometimes (Doc ID 2993512.1)

Last updated on DECEMBER 21, 2023

Applies to:

Symptoms

The site uses Interaction Hub as Portal DB and FSCM as content provider DB.

When a user tries to start a new path or add a new Approver into the Approval Chain in Chrome browser, it just spins and nothing happens sometimes. It should pop up the page with a list of approvers or reviewers.

The issue can be reproduced at will with the following steps:

1. Login to Portal using Chrome.

2. Open an approval request such as Voucher Approval.

3. In the approval chain, add a new approver.

4. Click the magnifying glass icon to look for approver.

5. Observe nothing happens.

Cause

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