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Emails to Administrators Are Not Being Sent When Life Event That Is Already Finalized Is Cancelled (Doc ID 2998462.1)

Last updated on FEBRUARY 28, 2024

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When a Life Event is cancelled after the related Benefits Administration Event has been finalized, an email notification should be sent to the Benefits Administrator when his/her User ID is set to receive email notifications. Worklist Alerts, however, are being sent.

Steps to reproduce the issue:

     1. Employee begins Life Event (Navigation: Employee Self Service homepage > Benefit Details tile > Life Events tile).
     2. Employee proceeds through Life Event to completion of Benefits Enrollment.
     3. Administrator finalizes the Benefits Enrollment Event (Navigation: Benefits > Manage Automated Enrollment > Events > On-Demand Event Maintenance).
     4. Either employee or administrator cancels the Life Event (Navigation: Self Service > Benefits > Life Events tile or Benefits > Manage Benefits Instances).
     5. Benefits Administrator checks their emails for notification to find none.




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