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EPY: Unable To Access W2 From Self Service for older PeopleTools Release (Doc ID 3000029.1)

Last updated on APRIL 11, 2024

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9 to 9.2 [Release 9]
PeopleSoft Enterprise PT PeopleTools - Version 8.49 to 8.54 [Release 8.4]
Information in this document applies to any platform.


When attempting to access classic W-2 self service pages for 2023 on an older PeopleTools version, the page states it is processing, but it never displays the page, yet prior W-2s will appear.
Also, the template PYW223S_EE cannot be previewed for 2023 but can for 2022.

Steps to Reproduce

1. Apply Tax Update 23-D to retrieve the new templates
2. Create the W-2s for employees
  - Load the data (Payroll for North America > U.S. Annual Processing > Create W-2 Data > Load Year End Data)
3. Attempt to review the W-2s (Payroll for North America > U.S. Annual Processing > Create W-2 Data > View W-2/W-2c Forms)
    - Nothing appears
4. Search for the Template PYW223S_EE in Report Definition (Reporting Tools > XMLP Publisher > Report Definitions
    - Go to the Templates Tab
    - Click Preview
         Nothing Happens
5.  Search for the Templatet PYW222S_EEin Report Definition
    - Go to the Templates Tab
    - Click Preview
    - A Pop-up Page appears with sample data for the form.



 Tax Update 23-D applied


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