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E-CLOUD: Stopping Imported Environment Fails When Shutting Down the ELK Node Error in Log: Unknown Error in Psft ES Tier execution. err: 'db_host' (Doc ID 3000996.1)

Last updated on JANUARY 31, 2024

Applies to:

PeopleSoft Cloud Manager - Version 14 and later
Information in this document applies to any platform.

Symptoms

Stopping the environment fails on imported PeopleSoft environment in PeopleSoft Cloud Manager (CM). The stop process only shuts down the PeopleSoft client node, but not any other nodes (ELK, Middle Tier, DB).

 

Based on the out.log, it fails when stopping the ELK (Elastic Search, Logstash, Kibana) node.

File "/opt/oracle/psft/pt/ps_app_home/cloud/psc_cloud/psc_activity/psc_activity_config_data.py", line 379, in _get_es_data_activity_params

self._activity_params['remote_host_name'] = self.input_data[PC.psft_key]['db_host']

KeyError: 'db_host'

DEBUG psc_io_adapter_handler.py 202 Inside send_task_result start

DEBUG psc_io_adapter_handler.py 203 Call back result: {'exit_code': '-1',

'psft_activity_response': [],

'status': 'failure',

'status_message': "Unknown Error in Psft ES Tier execution. err: 'db_host'"}

DEBUG psc_io_adapter_handler.py 228 Task info details: {'taskType': 'PSFTENVSTARTSTOP', 'envName': 'HCMTST1', 'stackId': '1704487941304-598544', 'taskSubType': 'execute', 'taskId': '1704741473544-399120'}

DEBUG psc_io_adapter_handler.py 229 Driver type: OCI

DEBUG psc_io_adapter_handler.py 242 Sending provisioning result back with content: {'taskId': '1704741473544-399120',

'taskResult': {'callBackResult': {'exit_code': '-1',

'psft_activity_response': [],

'status': 'failure',

'status_message': 'Unknown Error in Psft ES '

'Tier execution. err: '

"'db_host'"},

'envName': '<env>',

'stackId': '1704487941304-598544',

'taskId': '1704741473544-399120',

'taskSubType': 'execute',

'taskType': 'PSFTENVSTARTSTOP'},

'taskStatus': 'FAILED',

'taskSubType': 'execute',

'taskType': 'PSFTENVSTARTSTOP'}

 

The issue can be replicated using the following steps:

1.) Log in to PeopleSoft Cloud Manager and click on the Environments tile.

2.) Click on the related actions button for the environment and select 'Stop Environment'.

 



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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