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Dependent Relationship Is Showing Incorrect Value in Dependent Enrollments Section of Open Enrollment Preview (Doc ID 3001031.1)

Last updated on JANUARY 31, 2024

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Dependent relationship are coming up incorrectly in the Dependent Enrollments Section of the Open Enrollment Preview.

Steps to reproduce the issue:

  1. Hire an Employee and add 4 Dependents, including a Spouse and 3 Stepchildren. Navigation: Benefits => Employee/Dependent Information=> Update Dependent/Beneficiary.
  2. Run BenAdmin to prepare HIR event. Navigation: Benefits => Manage Automated Enrollment => Events => On Demand Event process.
  3. Login as Self Service Employee and go to Benefits Enrollment tile to enroll in Benefits. Enroll all 4 dependents in Medical plan.
  4. Click on the Enrollment Preview Statement button. Everything looks OK.
  5. Go back and un-check one of the Stepchildren from the Medical Plan.
  6. Click on the Enrollment Preview Statement button.
  7. Dependent Enrollments section of the Enrollment Preview displayed correctly 3 dependents but all 3 were Stepchildren and the Spouse was gone.




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