On Disburse Aid Page, Item Type Shows Zero for the Disbursement Amount, with Authorized Amount > 0, and 'Messages' Link Displays 'Disbursement For This Item Type Bypassed.' (Doc ID 3003712.1)

Last updated on APRIL 17, 2024

Applies to:

Symptoms

On the Disburse Aid page, an item type shows an Authorized amount greater than 0 and disbursed amount of 0. When clicking the 'Messages' link on the same item type row, the message indicates  "Disbursement for this Item Type bypassed." The item type was processed by the Batch Disbursement, which was expected to disburse the item type.

The issue is reported to occur with only a subset of item types awarded for a particular term(s), with the Disbursement process producing the expected results in most cases.

In the instance(s) of the issue reported, it was not mentioned if any attempt was made to disburse item type on-line by clicking the 'Disbursement' button from the page, but it's assumed the same result would occur - with the item type failing to disburse, with the same message.

The issue can be reproduced at will with the following steps:

1. Navigate to Financial Aid > Disbursement > Disburse Aid > Disburse Aid, selecting the student and Aid Year.
2. Scroll to the Item Type row that shows Authorized > 0 but Disbursed = 0.
3. Click the 'Messages' link on the row, to verify the message indicating why the Item Type did not disburse, along with the date/time stamp indicating when it was processed by Disbursement in batch (or on-line).

Cause

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