My Oracle Support Banner

Multiple Errors Received When Adding a New Person With Two Email Addresses And Neither Marked As Primary: "1000,1145) - [Error] - One Email Address must be checked as Preferred. (91,37) "Error saving Component Interface. {HCR_PERSONAL_DATA_SRV}" (Doc ID 3007527.1)

Last updated on FEBRUARY 29, 2024

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9.2 and later
Information in this document applies to any platform.


When adding a new Person (SCC_BIO_DEMO) with two email addresses, errors are returned if one of the email addresses is not marked as Primary.  After acknowledging the error messages and attempting to save a third error is returned and the person is not saved.


First Error
(1000,1145) - [Error] - One Email Address must be checked as Preferred.
(91,37) - [Error] - Error saving Component Interface. {HCR_PERSONAL_DATA_SRV}
Second Error
One Email Address must be checked as Preferred. (18180,105)
Third Error
Data being added conflicts with existing data. (18,2)

When adding a new item to the database, the system found a conflicting item already exists.

This problem can happen if another user has entered similar information at the same time as you. Note the changes you have made, cancel the page, then retry your changes.

If the problem persists, it may be because of an application or other programming error and should be reported to technical support staff.

This error occurs when the keys on the record being inserted match a record that is already in the database. The application must ensure that each inserted record has unique keys.

The issue can be reproduced at will with the following steps:

  1. Navigate to Campus Community > Personal Information > Add/Update a Person
  2. Add person details
  3. Add an address
  4. Add two email addresses, do not mark either as Preferred
  5. Save the record
  6. Errors are seen in popup box
  7. Attempt a Save again without designating a Preferred email
  8. Mark an email as preferred
  9. Data conflict error is returned and the record is not saved



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.