EBI 9.2: Process BI_XMLPBURST Ends Successfully but Fails to Send Email or Supporting Document Is Not Present in Email After Upgrading to Pum 49.
(Doc ID 3007739.1)
Last updated on MARCH 01, 2024
Applies to:
PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Scenario 1: Process BI_XMLPBURST ends successfully but fails to send an email. Message log shows email sent 0. This has been observed after upgrading to PUM 49 from PUM 47.
Scenario 2: In one of the scenarios email was sent to the customer successfully but a supporting document was missing from the email.
Replication Step:
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1. Enter a bill for a customer where the email bill is configured. (Billing > Maintain Bill > Standard Bill)
2. Run a single action job.( Billing > Generate Invoices > Non Consolidated > Single Action Job)
3. Review the message log of BI_XMLPBURST. The invoice attached is 1 but the Email sent is 0.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |