E-AWE: "Class PTNOTIFICATIONS:PTNotification was not found. (180,74)" Error Caused by Missing PTNOTIFICATIONS Application Package on PT 8.58+ After Upgrading to HCM 9.2 PUM 47 (Doc ID 3008895.1)

Last updated on JUNE 18, 2024

Applies to:

Symptoms

When trying to do Schedule Interviews and submit, the following error is shown in PIA:

Issue started only after applying HCM PUM47. The PTNOTIFICATIONS application package, which is required, did not exist in the customer environment and could not be found in the database.

Other PeopleSoft emails and email functionality are working fine. They're still receiving notifications on both delivered and custom workflow, as well as email notification of changes on things like W-4 changes, Beneficiary changes, and Life events.

Environment
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PT 8.58.16
HCM 9.2 PUM47

Sample Replication
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1. Click the My Job Openings Tile or navigate to NavBar > Manager Self Service > Recruiting > Job Opening.
2. Choose any Job Opening transaction.
3. Click the Interview button for an Applicant.
4. Fill out the date and time of the Interview. Select the Notify Applicant and Notify Interview Team check boxes.
5. Scroll down to the bottom and click Submit.
6. Observe the errors above is shown on the PIA page.

Changes

Applied HCM PUM47.

Cause

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