On ISIR 2024-2025 Suspense Management and Records With Load Status not 'Loaded', 'ISIR Reject Reasons' Link Page is Blank When there are Existing Reject Codes Populated in Staging That Should be Displaying (Doc ID 3009159.1)

Last updated on AUGUST 07, 2024

Applies to:

Symptoms

When clicking the 'ISIR Reject Reasons' link on the 24-25 Suspense Management page, on a record with one or more reject codes loaded from the file to staging, and the ISIR has not yet been loaded to the application tables, the link does not display any information.

Once the ISIR loads, then the information is visible, however it needs to be showing the information regardless of the load status, as the information is often more relevant before the record loads.

The issue can be reproduced at will with the following steps:

1. Using the query listed below, identify a record(s) where at least one reject code is populated, with a load status other than 'Loaded'.
2. Navigate to Financial Aid > File Management> ISIR Import > 2024-2025 Suspense Management for the identified record.
3. Click 'ISIR Reject Reasons' link and note the row(s) from the table is not displayed.

The following query can be used to identify records with a reject code(s) populated:

Changes

 The issue occurs after applying all of the available fixes related to FAFSA Simplification up through and including the 11 fixes delivered in PeopleSoft Release Patchset (PRP), Patch 36206052- INBOUND ISIR25OP MAPS VALUES TO INCORRECT RECORD.FIELD (Post-Regs2 2024-2025 PRP For FAFSA Simplification Update #1).

Cause

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