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E-MCF: Sample Email Page Test to Fetch MessageCount Always Returns a Message Count of 1 (Doc ID 3013421.1)

Last updated on APRIL 03, 2024

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.59 and later
Information in this document applies to any platform.


Sample Environment:
PeopleTools 8.60
FSCM 9.2 
Windows platform

PeopleSoft and Azure configuration has been setup for email collaboration approvals using OAuth2. Access Token has been successfully retrieved. When running GetMail test selecting MessageCount option (to fetch message count from MicroSoft inbox), the email count always returns as 1. Whereas the inbox contains 18 unread emails.

Expected behavior is that the count should show 18 emails being fetched.

PeopleTools > MultiChannel Framework > Email > Sample Pages
Run the GetMail test selecting MessageCount option, and pressing Fetch button.


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