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“Create Return” Action to Create RTV on My Requisitions Page is Not Displayed, if One of The Statuses of The Requisition Line is PO Completed (Doc ID 3016381.1)

Last updated on APRIL 12, 2024

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

“Create Return” action to create RTV on My Requisitions page is not displayed, if one of the statuses of the requisition line is PO Completed.

Note: In the Replication Steps, User Details / Company Names / Addresses / Emails / Telephone Numbers / Etc. are fictitious (based upon made-up data used in the Oracle DEMO Environments), any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

The issue can be reproduced at will with the following steps:

1. Navigate : eProcurement > Create Requisition
      Add two items
      a. Item : 10000
            Vendor ID : SCM0000004
            Consolidate with other Reqs : No
            Inventory Source Flag : No
      b. Item : 10003
            Vendor ID : SCM0000001
            Consolidate with other Reqs : No
            Inventory Source Flag : No
            Submit
      Requisition : 0000000197
2. Navigate : eProcurement > Buyer Center > Expedite Requisitions
      Run Sourcing process (PV_PO_CREATE)
3. Navigate : Purchasing > Purchase Orders > Stage/Source Requests > Sourcing Workbench
      Search Requisition 0000000197
      POs (0000000452 & 0000000453) created
4. Dispatch POs (0000000452 & 0000000453)
5. Navigate : Purchasing > Receipts > Add/Update Receipts
      Create Receipt for PO 0000000452
      Receipt ID : 0000000169
      Create Receipt for PO 0000000453
      Receipt ID : 0000000170
6. Navigate : Purchasing > Purchase Orders > Buyer’s Workbench
      Select PO 0000000452 to Close
      Move PO 0000000452 from Not Qualified to Qualified
      Click Yes
      Click Yes for the message “Continue to Close POs. (10224,10)“
7. Navigate : eProcurement > My Requisitions
      Search Requisition 0000000197
Issue : There is no “Create Return” option to create RTV.

Note : The second line item is not yet completed.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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