Supplier Contract Approvers are not Able to View Document Attachments from Approval page. (Doc ID 3016495.1)

Last updated on APRIL 15, 2024

Applies to:

Symptoms

Supplier contract approver's are not able to view document attachments from the approval page if the document attachment was modified, below error message shows up.

REPLICATION STEPS
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The issue can be reproduced at will with the following steps:
1. Setup URL as attachment server with component sub-directories for SCMT at Set Up Financials/Supply Chain > Common Definitions > File Attachments > Administer File Attachments
2. Create a Contract and select the “Add a Document” button from Supplier Contracts > Create Contracts and Documents > Contract Entry
3. Select the “Import Document” button.
4. Select a file to upload and Select Done with Import when done.
5. Select Submit for Approval to route the document for approval.
6. As approver go to the Approval Tile and find the Document to approve. Try the “View Document” and confirm that you can see the document. Do NOT approve yet.
7. Open the contract again from document management  and select the "Edit Document" button to check the document out.Navigation : Supplier Contracts > Create Contracts and Documents > Document Management.
8. Select the Check in button to check in a new version of the document.
9. Go back to the approval page and try to view the attachment there.Error message shows up.

 

Cause

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