EAR 9.2 : Error-"Original item Amount cannot be less than Disputed Amount (6030,973)" Shows up on View/Update Items Details page For Overdue Charge Items Having More than One Activity id.
(Doc ID 3016788.1)
Last updated on APRIL 16, 2024
Applies to:
PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Below error message shows up on View/Update Items Details page For Overdue Charge Items Having More than One Activity id when selecting dispute check box.
Replication Steps:
1. Select an overdue charge item with multiple activities, resulting in current due being greater than original item amount.Navigation: Accounts Receivable > Customer Accounts > Item Information > View/Update Item Details.
2. Click on dispute checkbox.
4. Enter a dispute reason and save.Error
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |