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If the Chatbot is Enabled and Checks the Schedule Details of the Requisition, The Quantity And Percentage Become Zero (Doc ID 3017022.1)

Last updated on APRIL 16, 2024

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

If the chatbot is enabled and checks the schedule details of the requisition, the quantity and percentage become zero.

The issue can be reproduced at will with the following steps:
1. Navigate : Enterprise Components > Chatbot Configurations > Global Chatbot Configurations
      Click Update of PSFT_CHAT_ASST
      Override for PV_MOB_855_CMP (Requestor Bot)
2. Navigate : eProcurement > Create Requisition
      Add items
      Click Schedule Details of 3rd line item
      Click Previous
      Click Done
      Click Submit
Issue : Receive an error
      The quantity on line 1, schedule 1 (1) does not match the sum of distributed quantities (0). (10100,11)
      Click Schedule Details of 1st line item
Note : Quantity and Percent are zero

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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