EAP: After Upgrading to Image 49, Email Payment Advice Has An Error in the Message Log, Error: Processing for SetID: xxxxx, VNDR ID: yyyyyyyyyy, LOC: zzzzzz, Email ID: ****@***.***. Error Message: Email send failed (7015,371) (Doc ID 3023890.1)

Last updated on MAY 28, 2024

Applies to:

Symptoms

After upgrading to PUM Image 49, no longer able to e-mail Payment Advices. When running Email Payment Advice (AP_EMAIL_ADV), the Message Log has an error.  It appears that Notification Composer, which is a new feature that was delivered in PUM Image 49, is causing the problem.

STEPS TO REPLICATE
1.  Upgrade to PUM Image 49
2.  Set Up Financials/Supply Chain > Install > Installation Options > Overall link
     -  Under Notification Composer section, box is checked for Enable Notification Composer
3.  Suppliers > Supplier Information > Add/Update > Add/Update Supplier > Location > Payables link > Payables Option page > under the Payment Notification section, the following is setup:
     a.  Check the box for Enable Email Payment Advice
     b.  Email ID field is populated 
     c.  Payment Method = Automated Clearing House
4.  Accounts Payable > Vouchers > Add/Update > Regular Entry
     -  Create Vouchers for Suppliers from Step 3 with Payment Method = ACH
5.  Accounts Payable > Payments > Pay Cycle Processing > Payment Selection Criteria
     a.  Preferences page, Box for Email Payment Advice is checked
     b.  Bank / Method page, Payment Method = Automated Clearing House
     c.  Dates page, click Pay Cycle Manager link
6.  Pay Cycle Manager page, pay the Vouchers
     a.  Run Payment Selection & Creation
     b.  Run Electronic Payments
     c.  Run Email Payment Advice
     d.  Click the Process Monitor Link
7.  In the Process Monitor, check the Message Log for AP_EMAIL_ADV (Email Payment Advice) -- Above error will appear

Changes

 Upgraded to PUM Image 49.

Cause

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