ePerformance Notifications for Automatic Transfer Are Sent Incorrectly: Missing Name of the Employees or Incorrect Recipient, When Manager is Terminated with Future Date (Doc ID 3025015.1)

Last updated on MAY 27, 2024

Applies to:

Symptoms

The following issues are noticed when ePerformance Automation for Cancellations and Transfers is activated for one Document Type from an organization.

=> The notifications sent when a manager is terminated are missing the employee names for which the documents are transferred.
This occurs when managers from different companies are terminated at the same time.

=> When the managers are terminated with a current date, the manager who gets the email notification gets the email without the name of the employees for which the documents are transferred.

=> When the managers are terminated with a date in the future, the manager from the company where the documents are not marked for transfer gets an email that documents are being transferred.
The employee's name is not in the notification.

There is no issue with the notification if the terminated managers are from the same company.

Steps to reproduce the issue
Pre-requisites for testing:
a. ePerformance Document Types: Set Up HCM > Product Related > ePerformance > Document Structure > Document Types
Multiple document types should exist.

b. ePerformance Installation Table – Email Configuration: Set Up HCM > Install > Product Specific > ePerformance Installation
Ownership of document was transferred (Recipient is new owner) to be checked.

c. ePerformance Installation Table – Automation Configuration: Set Up HCM > Install > Product Specific > ePerformance Installation
Configure Automatic Transfer enabled for one Document type enabled for Manager Termination and Change Employee Manager.

Steps:

1. Terminate a Manager for an in-progress document, the document that is not enabled for Automatic Transfer.
    Workforce Administration > Job Information > Job Data.

2. The email notification sent does not include any document or employee information.

3. Terminate a Manager for an in-progress document, the termination row has a future date.
    Workforce Administration > Job Information > Job Data.

4. For document type enabled for Automatic Transfer-> Manager is sent an email from another company alerting them of the document transfer. 

5. For document type Not enabled for Automatic Transfer -> Manager is sent a BLANK email from another company alerting them of the document transfer

Cause

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