EEX 9.2: On Fluid Expense Approval Page, Approvers Are Unable To Edit/Enter Exception Comments (Doc ID 3027077.1)

Last updated on JUNE 10, 2024

Applies to:

Symptoms

On Fluid Expense Approval page, approvers are unable to edit/enter exception comments.

If a user enters information on an expense line that triggers an exception, the approver cannot edit that exception comment. Also, if an approver makes changes on an expense line that triggers an exception, the approver cannot add an exception comment.


The issue can be reproduced at will with the following steps:
Two different scenarios:
1. If the user included exceptions comments for older transaction, location amount exceeded or receipt required, the approver is not able to edit the exception comment.
2. If the approver updates the expense report which causes an error and a need for an exception comment, the approver is not able to edit the exception comment box.

1. Set up Privilege Template (Set Up Financials/Supply Chain > Product Related > Expenses > Management > Privilege Template).
2. Change Receipt Configuration (Set Up Financials/Supply Chain > Business Unit Related > Expenses > Expenses Definition).
3. Update Older transaction configuration (Set Up Financials/Supply Chain > Business Unit Related > Expenses > Expenses Definition).
4. Log in as VP1 (employee) and create an expense report with an expense line(s) that requires a receipt after a certain amount. (Home - Employee Self Service - Expenses - Create an Expense Report).
The expense line that requires a receipt should not have one attached and include an exception comment for that.
The other expense lines should include a meal expense type and contain no errors that would require an exception comment for older transaction, receipt required, or location amount exceeded.
Submit for approval.
5. Log in as supervisor approver MGR1.
6. Click on Approvals. Click on Expense Report. (Home - Employee Self Service - Approvals).  
7. Click on expense report that was created. Click on Expense Details hyperlink. Click View Details.
8. Click on the expense line that has exception comments added from the user. Click on the exception comment box and it is not editable.
9. On expense line, update date to make it an older transaction (more than 61 days old). This should create an error that will require a comment.
The older transaction does not allow the approver to edit the exception comment or to add one.
10.Change meal amount to something greater than $9.50 (based on configuration).
The Location amount exceeded does not allow the approver to edit or add an exception comment.

Changes

Cause

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