ECM: Payment File Sent to Bank Has an Error - Need to Create a New Payment File Through Payment Dispatch and Resubmit to Bank (Doc ID 3027490.1)

Last updated on JUNE 14, 2024

Applies to:

Symptoms

Payment File with 600 Payments was sent to the Bank. Bank sent the Payment File back stating it had an Error due to the routing number being only 6 digits instead of 9 digits for one of the Payments. It appears that one of the Suppliers was setup with Payment Method = ACH instead of Payment Method = Wire.

User changed the Status of the Payment File to Error on the Override Payment File Status page since they need to rerun Payment Dispatch in order to exclude the problem Payment and re-submit the Payment File to the Bank. The User is able to see the Payments on the Payment Dispatch page but none of them can be selected since the Select box is grayed out.

STEPS TO REPLICATE
1. Financial Gateway > Administration > Override Payment File Status > For the Payment File that was sent back from the Bank with an Error, select New Status = Error
2. Financial Gateway > Process Payments > Payment Dispatch
    a. Search for the Payments by Date
    b. Notice that the Payments are displayed but the Select box is grayed out so cannot select the good Payments in order create another Payment file

Cause

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