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The New Gender Identity & Expression Feature Setup is triggering "You do not have access to this information." When Accessing Gender Identity Tile (Doc ID 3028267.1)

Last updated on AUGUST 26, 2024

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After setting up the Gender Identity & Expression Feature, when the user clicks on the Tile - Gender Identity is seeing the below error.

Error message:
You do not have access to this information.

Steps to reproduce the issue:
1. Setup Completed: Enable Gender Identity is checked.
Set Up HCM > Install > Installation Table
 
2. Enable Attachment and Allow change by Self-Service user are enabled.
Set Up HCM > Foundation Tables > Personal > Gender Details > Gender Details

3. Allow Gender change by Self-Service users.
Set Up HCM > Foundation Tables > Personal > Gender Configuration > Gender Configuration

4.  When the user clicks on the Tile - Gender Identity is seeing the above error.
Select the Personal Details Tile on a PeopleSoft Fluid Employee Self Service Homepage, then select the Gender Identity tile on the Personal Details dashboard.

Changes

The following bugs were applied:
Bug 33073583
Bug 33739555

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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