Users See a Left Hand Side Navigation Bar After Completing Benefits Enrollment
(Doc ID 3028335.1)
Last updated on JUNE 12, 2024
Applies to:
PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When a user hits 'Complete' in Activity Guide when accessing guide via 'Benefit Details/Life Events' there is no odd navigation bar. However, when user access activity guide by going through 'Benefit Details/Benefit Enrollment' (click start and you go to open life event guide) after hitting 'Complete' to close AG the user is seeing an odd nav bar on left side of page.
The issue can be reproduced at will with the following steps:
- Start a new Life Event and press Start My Enrollment. Navigation: Employee Self Service > Benefit Details > Life Events.
- Press Exit button to continue the Life Event later.
- Sign out.
- Sign in and go to Benefits Enrollment tile. Navigation: Employee Self Service > Benefit Details > Benefits Enrollment.
- Continue Life Event and Click Complete.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |