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Receive an Error "API method refreshToken failed: invalid refresh token" when Sending a Document for Signature (Doc ID 3028878.1)

Last updated on JUNE 21, 2024

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Receive an error when sending a document for signature.

The issue can be reproduced at will with the following steps:
1. Navigate : Supplier Contracts > Create Contracts and Documents > Document Management
Open a Purchasing Contract 
2. Click "Prepare and Route for e-Signature" button
3. Enter email address details 
4. Click Send button
Issue : Receive the error

API method refreshToken failed: invalid refresh token
See the provider documentation for an error description and possible causes.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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